Refund policy
At Adani Nutraceutical, we want you to receive the correct products in satisfactory condition. Our return and refund requests are handled according to the product's condition, the reason for the request, and applicable consumer protection laws.
Return Eligibility
You may request a return or refund if:
-
You receive a damaged or defective product.
-
You receive an incorrect product or missing item.
-
Your order contains an expired product or a product that materially differs from its description.
-
Your order qualifies for another return or refund remedy under our policy or applicable law.
Return Conditions
For hygiene and product-safety reasons, change-of-mind returns of opened supplements or personal-care products may be restricted where legally permitted. This does not exclude eligible claims involving defective, damaged, expired, unsafe, or incorrectly supplied products.
How to Request a Return
-
Contact our customer support team with your order number and reason for the request.
-
Share clear photographs or other relevant evidence, if applicable.
-
Wait for our team to review your request and provide return instructions.
-
Once the return is assessed and the refund is approved, we will inform you of the next steps.
Refund Processing Time: Approved refunds are generally processed within 7–10 working days after approval. The time it takes for the amount to appear in your account may depend on your bank, payment provider, or refund method.
Refund Method: Refunds will generally be issued through the original payment method where practical, or through another mutually agreed and traceable method.
Damaged or Incorrect Products: If the issue is verified, we will arrange an appropriate resolution, such as a replacement or refund, in accordance with our policy and applicable law.
For assistance with a return or refund, please contact our customer support team with your order details.